Terms of service
THEEBELLABRAND
TERMS OF SERVICE & STORE POLICIES
Effective Date: October 10, 2026
Welcome to TheeBellaBrand.
At TheeBellaBrand, we specialize in luxury hair products, handcrafted wigs, and accessories. Each unit is created with careful attention to quality, craftsmanship, and detail.
By placing an order through our website or authorized sales channels, customers agree to the applicable Terms of Service and Store Policies outlined below.
Customers are responsible for reviewing these policies before completing a purchase.
These Terms apply subject to applicable federal, state, and consumer protection laws.
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1. HAIR ON HAND & STORE PICKUP POLICY
Hair On Hand
Products listed under our Hair On Hand collection are already manufactured and available for immediate purchase.
• Eligible for same-day pickup by appointment or overnight shipping, subject to availability and our 3:00 PM Eastern Time cutoff.
• Sold in their existing condition and specifications.
• Additional customization is not included unless expressly stated.
Store Pickup
All pickups are strictly by appointment only. Customers must text 516-820-8040 to schedule and receive confirmation before arriving.
Our pickup location is not a retail showroom. Walk-ins, browsing, and trying on merchandise are not permitted.
Accepted Payment Methods: Cash, Zelle, or Apple Pay sent directly to our designated phone number.
Credit cards, debit cards, and tap-to-pay are not accepted for pickup purchases. Customers wishing to pay by card must order online and select shipping.
Deposits & Reservations
All Hair On Hand merchandise is sold on a first-come, first-served basis. Items are not reserved without payment or an approved deposit.
• Deposits: Nonrefundable for customer-requested cancellations, subject to applicable law.
• Hair On Hand: Deposits may be transferred to another available item with TheeBellaBrand’s approval.
• High-Demand Items: Deposits for high-demand merchandise held longer than 24 hours are nonrefundable and nontransferable for customer-requested changes or cancellations.
• Custom-Made Units: Deposits are generally nontransferable once production begins. Exceptions may be approved at our discretion.
• Cap Sizes: Changes or transfers involving custom-made units in sizes other than Medium are subject to stricter approval and are not guaranteed.
• Remaining Balance: Must be paid in full before merchandise is released.
Deposits are applied toward the total purchase price. Any reservation deadlines and applicable restrictions will be communicated when the deposit is accepted.
Made-to-Order Pickup
Made-to-order units are not eligible for same-day pickup.
Pickup may be scheduled once the completed unit is confirmed ready.
Full payment is required before production begins for standard website orders. Separately approved deposit arrangements must be confirmed in writing.
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2. MADE-TO-ORDER (PRE-ORDER) POLICY
Any wig or hair unit not specifically listed under our Hair On Hand collection is considered a made-to-order product unless otherwise indicated.
Made-to-order products are manufactured after a customer places an order.
Production Time
• Standard production requires up to 5 business days.
• Business days exclude weekends and recognized holidays.
• Production begins after payment requirements and all necessary order specifications have been received.
• Shipping time is separate from production time.
• Customers should place orders sufficiently in advance of important events.
Full payment is required before production begins for standard website orders. Any separately approved deposit or installment arrangement must be confirmed in writing by TheeBellaBrand, including the amount and deadline for the remaining balance.
Custom Order Specifications
Customers are responsible for confirming all selected specifications before completing their purchase.
These may include:
• Hair collection
• Hair origin
• Hair texture
• Hair length
• Hair color
• Hair density
• Lace type
• Lace dimensions
• Cap size
• Additional available specifications
Customers must provide accurate head measurements when required.
TheeBellaBrand is not responsible for fit concerns caused by inaccurate measurements or incorrect specifications provided by the customer.
Handmade Construction
Our custom wigs are manufactured individually.
Because of the handmade production process, minor variations in density, texture, curl pattern, color tone, lace appearance, knot placement, and construction may naturally occur.
Such variations do not automatically constitute manufacturing defects.
Verified defects in materials or workmanship remain subject to our quality review procedures and applicable consumer protection laws.
Order Modifications
Once production has begun, requests to change specifications are not guaranteed.
TheeBellaBrand may decline requests involving changes to length, texture, color, density, cap size, lace construction, or other custom specifications.
Any approved modification may result in additional charges or production time, which will be communicated before the change is accepted.
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3. ORDER CANCELLATIONS & APPROVED CANCELLATION FEES
All orders are subject to our processing and production requirements.
TheeBellaBrand reserves the right to approve or decline voluntary cancellation requests based on the status of the order.
Made-to-Order Cancellations
Once production has begun, custom-made orders are generally considered final.
Materials, labor, preparation, and construction may already have been committed to completing the customer’s order.
$100 Approved Cancellation Fee
When TheeBellaBrand voluntarily approves an otherwise ineligible cancellation of a made-to-order unit, a $100 wig-construction and cancellation fee may be deducted from the eligible refund.
This fee applies only when properly disclosed in the applicable purchase terms or expressly agreed upon as part of an approved cancellation arrangement, and where permitted by law.
The fee accounts for eligible labor, preparation, administrative processing, and construction work associated with the canceled order.
TheeBellaBrand will confirm the applicable cancellation fee and refund amount in writing before finalizing a discretionary cancellation.
Cancellation & Refund Exceptions
TheeBellaBrand reserves the right to cancel and fully refund orders involving:
• Suspected fraudulent transactions
• Duplicate transactions
• Unavailable merchandise
• Production or fulfillment issues
• Other circumstances preventing completion of the order
Customers will also receive refunds when required by applicable law, including qualifying shipping delays, unfulfilled orders, or merchandise that does not conform to the purchase agreement.
Customer-requested cancellations of custom-made orders remain subject to our final-sale policy and applicable cancellation conditions.
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4. SHIPPING & ORDER PROCESSING
Order Processing
Orders are processed in the order they are received.
• Our daily shipping cutoff is 3:00 PM Eastern Time.
• Orders placed after the cutoff generally begin processing the following business day.
• Business days exclude weekends and recognized holidays.
• Orders may be subject to payment verification before fulfillment.
• Delivery dates are estimates unless a particular guaranteed service is expressly confirmed.
Hair On Hand Shipping
Eligible Hair On Hand products may qualify for same-day processing or overnight shipping, subject to the order cutoff, inventory confirmation, carrier acceptance, and applicable service availability.
Made-to-Order Shipping
Made-to-order products require completion of the production process before shipment.
Purchasing expedited shipping does not eliminate, reduce, or bypass production time.
Shipping time begins once the completed order has been transferred to the shipping carrier.
Available Shipping Methods
Ground Shipping: Approximately 5 business days following shipment.
Priority Shipping: Approximately 2–3 business days following shipment.
Overnight Shipping: Generally the following business day after carrier acceptance, subject to the selected service and destination.
Shipping costs are displayed or communicated before purchase.
Delivery estimates may be affected by carrier operations and other circumstances, subject to applicable shipping and refund requirements.
Event Dates & Special Occasions
Customers are encouraged to order in advance when purchasing merchandise for birthdays, vacations, weddings, graduations, reunions, photoshoots, performances, or other special occasions.
TheeBellaBrand does not guarantee delivery by a customer’s specific event date unless an express delivery commitment has been confirmed in writing.
A customer’s personal deadline does not automatically shorten the production period or create an entitlement to complimentary expedited shipping.
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5. SHIPPING DELAYS
TheeBellaBrand makes reasonable efforts to manufacture, process, and ship orders within the stated timeframes.
Delays may occasionally occur because of:
• Carrier disruptions
• Weather conditions
• Supplier delays
• Material shortages
• High order volumes
• Payment verification requirements
• Unforeseen production issues
• Other circumstances outside our reasonable control
If a delay affects the promised shipment date, TheeBellaBrand will provide the notices, revised shipping information, and cancellation or refund options required by applicable law.
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6. DELIVERY RESPONSIBILITY & SHIPPING INFORMATION
Customer Shipping Information
Customers are responsible for providing accurate and complete billing and shipping information at checkout, including their full name, street address, apartment or unit number where applicable, city, state, postal code, and contact information.
TheeBellaBrand is not responsible for additional expenses or delays resulting from incorrect information provided by the customer, except where otherwise required by law.
Delivery Confirmation & Package Responsibility
Once a package has been successfully delivered to the correct shipping address provided at checkout, as supported by carrier tracking, photographic proof, or signature confirmation, TheeBellaBrand is not responsible for theft, loss, or disappearance occurring after delivery, to the extent permitted by law.
Customers are responsible for providing a secure delivery location and making appropriate arrangements to receive their packages.
Signature Confirmation & Shipping Insurance
Customers concerned about package theft or unsecured delivery locations may request additional shipping protection before shipment.
• Signature Confirmation: Requires a signature upon delivery.
• Shipping Insurance: Provides protection against qualifying transit loss or damage, subject to the insurance provider’s terms.
• Insured Packages: Shipments purchased with insurance will also include signature confirmation.
Additional charges may apply.
Shipping insurance does not automatically cover theft occurring after confirmed delivery.
Missing or Misdelivered Packages
If a package is marked delivered but cannot be located, customers should promptly contact TheeBellaBrand and the shipping carrier.
We may investigate the claim using tracking information, delivery photographs, signature records, and carrier documentation.
Packages delivered to an incorrect address or otherwise improperly delivered will be reviewed individually.
TheeBellaBrand does not automatically issue refunds or replacement merchandise for packages properly delivered and subsequently stolen or misplaced, subject to applicable law.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
Packages returned due to an incorrect or incomplete address provided by the customer will require payment of additional shipping charges before reshipment.
TheeBellaBrand will not cover reshipping costs resulting from customer-provided address errors.
Refused or Unclaimed Packages
Customers who refuse delivery or fail to claim an available package may be responsible for applicable return or reshipping expenses, subject to applicable law.
Any refund eligibility will be determined according to the circumstances and the terms governing the transaction.
Shipping Disputes
TheeBellaBrand reserves the right to investigate shipping and delivery disputes using tracking records, carrier information, photographs, signature confirmations, and customer communications.
Fraudulent or knowingly false delivery claims may result in future purchasing restrictions, where legally permitted.
Nothing in this policy limits a customer’s lawful dispute or consumer protection rights.
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7. RETURNS, REFUNDS & EXCHANGES
All sales are final, except for approved return exceptions or circumstances where a refund or other remedy is required by applicable law.
TheeBellaBrand does not ordinarily accept returns, refunds, or exchanges for custom-made or made-to-order units due to personal preference or dissatisfaction.
This includes dissatisfaction with:
• Hair color
• Hair length
• Hair texture
• Hair density
• Lace type or dimensions
• Cap size or fit
• Curl pattern
• Styling or overall appearance
Customers are responsible for reviewing product descriptions and specifications before purchasing.
Approved Return Exceptions
TheeBellaBrand may, at its discretion, approve a return of an otherwise nondefective unit as a one-time courtesy.
All discretionary returns require written authorization before merchandise is shipped back.
Approval of one return does not guarantee future exceptions.
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8. RESTOCKING & WIG CONSTRUCTION FEE
Approved discretionary returns of nondefective custom-made or made-to-order wigs are subject to a $100 restocking and wig-construction fee, deducted from the eligible merchandise refund.
This fee accounts for the labor, preparation, construction, inspection, and processing involved in fulfilling a custom-made order.
When the $100 Fee Applies
The fee applies when:
• TheeBellaBrand approves a discretionary return of a completed custom-made unit.
• The returned unit meets the agreed return conditions.
• Inspection identifies no manufacturing defects.
• The fee was disclosed in the applicable purchase terms and, where required, expressly agreed upon as part of the discretionary return arrangement.
When the Fee Does Not Apply
The fee will not be charged when:
• A qualifying manufacturing defect is confirmed and a refund is approved.
• TheeBellaBrand expressly waives the fee in writing.
• A full refund is required by applicable law.
Refund Calculation
For approved discretionary returns, the eligible merchandise refund will be reduced by the $100 restocking and wig-construction fee, plus any applicable return shipping charges.
Original shipping charges are nonrefundable for discretionary returns of nondefective merchandise.
No restocking fee will exceed the eligible refundable merchandise amount.
All deductions must be properly disclosed and legally permitted.
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9. RETURN ELIGIBILITY & PRODUCT CONDITION
To qualify for a discretionary return, merchandise must be:
• Unworn and uninstalled.
• Unwashed, uncut, and unaltered.
• Free from styling products, odors, and damage.
• Returned with all original tags attached.
• Returned in its original condition.
Return Authorization
All discretionary returns must be approved in writing before shipment.
Customers must follow the return instructions and any applicable deadlines provided by TheeBellaBrand.
Unauthorized returns may be refused, subject to applicable law.
Return Shipping & Prepaid Labels
TheeBellaBrand may provide a prepaid return shipping label for approved returns and quality inspections.
Manufacturing Defect Confirmed: TheeBellaBrand will cover return shipping costs, and no restocking fee will apply.
No Manufacturing Defect Found: If the return is approved as a discretionary exception, the customer is responsible for the $100 restocking fee and actual return shipping costs, both deducted from the eligible refund under the approved return terms.
Return Shipping Costs: Domestic return shipping typically ranges from $10–$15, depending on the carrier, package weight, and shipping service. Actual charges may vary.
All applicable deductions will be disclosed and agreed upon before the return label is issued. Any refund rights required by applicable law remain unaffected.
Return Inspection
All returned merchandise is inspected before a discretionary refund is approved.
TheeBellaBrand reserves the right to deny a discretionary refund if the unit shows signs of wear, alteration, damage, or failure to meet the agreed return conditions.
These restrictions do not override legally required remedies for defective or nonconforming merchandise.
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10. MANUFACTURING DEFECTS & QUALITY CONCERNS
TheeBellaBrand takes pride in the quality and craftsmanship of every unit.
All wigs are inspected before shipment. Manufacturing and quality-control records, including photographs and videos, may be maintained for documentation.
Potential Manufacturing Defects
Qualifying concerns may include:
• Excessive shedding caused by defective manufacturing.
• Severe tangling or matting attributable to a product defect.
• Defective stitching or weft construction.
• Material or construction failures present upon delivery.
• Other verified defects in materials or workmanship.
A defect does not need to affect an entire production batch to qualify for review.
Normal Hair Characteristics
Human hair wigs may naturally contain shorter strands, flyaway hairs, and slight variations in strand length.
Normal flyaways, minor variations, and characteristics associated with handmade construction do not automatically constitute manufacturing defects.
Minor variations may also occur in density, texture, curl pattern, lace appearance, knot placement, and overall construction.
However, excessive breakage, abnormal strand-length irregularities, or defective workmanship will be evaluated individually.
Issues Not Generally Considered Manufacturing Defects
• Normal wear and tear.
• Improper maintenance or handling.
• Excessive heat damage.
• Chemical damage or unauthorized coloring.
• Damage caused during installation or removal.
• Customer alterations.
• Personal dissatisfaction with correctly manufactured specifications.
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11. PRODUCT INSPECTION & QUALITY CLAIMS
Customers are expected to inspect their merchandise immediately upon delivery and report any visible quality concerns before wearing, installing, washing, or altering the unit.
Quality concerns should be reported within 14 calendar days of confirmed delivery, along with clear photographs and a description of the issue.
Delaying inspection, wearing the unit, or altering the merchandise before reporting a visible concern may affect eligibility for a discretionary return or refund.
Claims involving merchandise that has been worn or used for an extended period will be reviewed individually. TheeBellaBrand may offer a partial refund where appropriate, depending on the circumstances and applicable law.
The 14-day reporting period does not eliminate any consumer rights or remedies required by law.
Required Documentation
Customers submitting quality concerns may be asked to provide:
• Order number.
• Description of the issue.
• Clear photographs showing the concern.
• Video documentation, if available.
• Photographs of packaging and the shipping label.
• Additional information reasonably necessary to investigate the claim.
Quality Review
TheeBellaBrand may review the customer’s documentation alongside available manufacturing records, photographs, videos, and pre-shipment inspection evidence.
We reserve the right to request that the original unit be returned for physical inspection before making a final determination, where legally permitted.
Each claim will be evaluated based on the available evidence and condition of the merchandise.
Pre-shipment footage may be considered during the review but does not automatically disprove a subsequently reported defect.
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12. REFUND DETERMINATIONS & PROCESSING
Following receipt and inspection of an authorized return, the appropriate refund will be determined.
Verified Manufacturing Defect
If a qualifying manufacturing defect is confirmed and a refund is the applicable resolution:
• The full merchandise purchase price will be refunded.
• No restocking or wig-construction fee will be deducted.
• TheeBellaBrand will cover return shipping.
• Original shipping charges will be refunded or reimbursed where required by applicable law.
• The refund will be issued to the original payment method, in accordance with applicable law.
No Manufacturing Defect Found
If no manufacturing defect is identified and a discretionary return was authorized:
• The eligible merchandise purchase price will be refunded.
• The disclosed $100 restocking and wig-construction fee will be deducted.
• The actual return shipping cost will also be deducted if TheeBellaBrand provided a prepaid return label.
• Original shipping charges will remain nonrefundable, except where required by law.
Partial Refunds & Delayed Quality Claims
If a manufacturing defect is reported after the unit has been worn, installed, altered, or used for an extended period, TheeBellaBrand will review the circumstances individually.
The condition of the merchandise, length of use, delay in reporting, and cooperation with the inspection process may be considered when determining an appropriate voluntary resolution.
TheeBellaBrand may offer a partial refund where appropriate. Any voluntary partial refund will be communicated in writing and agreed upon before processing.
Partial refunds will not replace any full refund or other remedy required by applicable law.
Refund Processing
Approved refunds will be initiated within applicable legal timeframes after the authorized return has been received and any permitted inspection has been completed.
All approved refunds will be issued exclusively to the original payment method used at the time of purchase, in accordance with applicable law.
TheeBellaBrand does not issue refunds through alternative payment methods at the customer’s request.
Additional processing time may be required by the customer’s financial institution.
Replacement Requests
TheeBellaBrand does not guarantee replacement units, alternative styles, upgrades, or expedited shipping as part of an approved discretionary return.
Any replacement or alternative resolution must be expressly approved in writing.
Nothing in this section limits consumer rights or remedies required by applicable law.
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13. PRODUCT REPRESENTATION & ACCURACY
TheeBellaBrand makes every reasonable effort to accurately display and describe our products.
Product photographs may feature wigs that have been professionally installed, styled, curled, straightened, colored, or customized for photography.
Unless expressly stated in the product description, wigs arrive in their standard manufactured condition without additional customization.
Customization may include:
• Bleaching knots
• Plucking the hairline
• Cutting or styling lace
• Curling or straightening
• Additional styling or installation services
Minor variations in color, density, texture, curl pattern, lace appearance, and handmade construction may occur.
Colors may also appear differently depending on lighting, photography, and individual screen settings.
Customers are responsible for reviewing written product specifications before purchasing.
Photographs are provided for product representation and styling inspiration and do not guarantee that a unit will arrive styled exactly as pictured.
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14. HAIR CARE & PRODUCT MAINTENANCE
Proper maintenance is essential to preserving the appearance and longevity of human hair wigs, bundles, closures, and frontals.
Customers are responsible for following appropriate hair care and maintenance practices.
TheeBellaBrand is not responsible for damage resulting from:
• Excessive heat or improper styling
• Improper washing or conditioning
• Harsh chemicals or incompatible products
• Incorrect brushing or detangling
• Improper installation or removal
• Neglect or inadequate maintenance
• Unauthorized alterations
Product longevity varies depending on hair quality, frequency of use, styling practices, and maintenance.
Any estimated product lifespan is not a guarantee of a specific period of use.
This section does not exclude liability for verified product defects or other responsibilities imposed by applicable law.
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15. HAIR ADHESIVES & PRODUCT SAFETY
TheeBellaBrand prioritizes product quality, performance, and skin safety.
Our lace adhesive features an improved, skin-conscious formulation designed to provide reliable, long-lasting hold while minimizing the potential for irritation.
The adhesive has undergone independent third-party testing by a cosmetic safety laboratory specializing in cosmetic and hair care formulations. Testing indicated a low potential for skin irritation.
The laboratory was informed that the adhesive is intended for extended wear of approximately two weeks and confirmed its suitability for the described use.
Although our adhesive is formulated with sensitive skin in mind, individual reactions may vary. Customers should follow all application and removal instructions, perform a patch test before initial use, and discontinue use if irritation or an adverse reaction occurs.
TheeBellaBrand is not responsible for injury or damage resulting from improper application, misuse, or failure to follow product instructions, to the extent permitted by law.
Nothing in this section limits liability involving defective or unsafe products or other responsibilities imposed by applicable law.
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16. CUSTOMER CONTENT, PHOTOGRAPHS & SOCIAL MEDIA
Photography & Promotional Consent
By completing checkout and agreeing to TheeBellaBrand’s Terms of Service, customers consent to TheeBellaBrand photographing and recording wigs, hair products, and completed services for portfolio, advertising, social media, website, and promotional purposes.
This includes photographs and videos taken by TheeBellaBrand during the manufacturing, styling, customization, or completion of a customer’s order.
Customer Photographs & Social Media
Customers also authorize TheeBellaBrand to use their name, image, and likeness in photographs and videos featuring our products for promotional purposes, within the scope of their consent.
This includes authorized customer content submitted directly to TheeBellaBrand or shared publicly on social media, including posts tagging or mentioning our brand.
Customers grant TheeBellaBrand a nonexclusive, royalty-free license to use, repost, display, and share content they own or have authority to license.
Customer Agreement
Customers who do not agree to TheeBellaBrand’s photography and promotional-use policy should not complete a purchase.
TheeBellaBrand does not claim ownership of photographs or videos belonging to customers or third-party creators.
Copyright & Removal Requests
If a photographer, videographer, or other copyright holder believes their work has been used without authorization, they may contact TheeBellaBrand.
TheeBellaBrand will review legitimate copyright concerns and remove or otherwise resolve disputed content where appropriate.
Promotional Standards
All photographs and videos will be used professionally in connection with TheeBellaBrand products and services.
Customer content will not knowingly be used in a misleading, defamatory, or inappropriate manner.
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17. CUSTOMER RESPONSIBILITY & POLICY AGREEMENT
Customers are responsible for reviewing our Terms of Service, product descriptions, shipping information, and applicable store policies before completing a purchase.
By placing an order and accepting the Terms of Service through our checkout process, customers agree to the terms applicable to their transaction, including the Customer Content & Promotional Use Policy in Section 16.
Customers must provide accurate billing, shipping, and contact information.
Any special arrangements or exceptions must be approved in writing by an authorized representative of TheeBellaBrand.
TheeBellaBrand reserves the right to retain appropriate records documenting order details, customer acknowledgments, and transaction-related communications.
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18. FRAUD PREVENTION & ORDER VERIFICATION
TheeBellaBrand uses Shopify’s fraud analysis system to identify potentially fraudulent transactions and protect our customers and business.
Orders are reviewed according to their assigned fraud-risk level.
Low Risk
Orders classified as low risk proceed through normal processing without additional verification.
Medium Risk
Orders flagged as medium risk require mandatory verification before processing or shipment.
Customers must provide:
• A valid government-issued photo ID.
• A screenshot or proof of the transaction.
• Any additional information reasonably necessary to verify the purchase.
Sensitive payment information, including full card numbers and account numbers, must be concealed before documentation is submitted.
Failure or refusal to complete the required verification will result in order cancellation and a full refund to the original payment method.
High Risk
Orders flagged as high risk are canceled immediately, and a full refund is issued to the original payment method.
TheeBellaBrand reserves the right to cancel transactions involving suspected fraud, unauthorized payment activity, or unresolved security concerns, regardless of the assigned risk level.
Privacy & Confidentiality of Verification Documents
Government-issued identification documents and transaction screenshots submitted directly to TheeBellaBrand are reviewed exclusively by the business owner within TheeBellaBrand.
These documents are treated as confidential and will not be sold, publicly disclosed, or shared with unauthorized individuals.
Information may be disclosed when reasonably necessary for fraud investigations, payment disputes, legal proceedings, or compliance with applicable law.
Authorized service providers may process information as necessary to transmit, store, or protect verification documents.
Verification documents will be securely maintained and retained only as long as reasonably necessary for legitimate fraud-prevention, dispute-resolution, or legal purposes, consistent with our Privacy Policy and applicable law.
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19. CHARGEBACKS, PAYMENT DISPUTES & CUSTOMER RESTRICTIONS
TheeBellaBrand takes fraudulent payment disputes seriously.
We maintain records of order confirmations, payment transactions, manufacturing, product inspections, shipping, delivery, and customer communications.
Fraudulent Chargebacks
TheeBellaBrand reserves the right to investigate and contest chargebacks that appear fraudulent, knowingly false, or unsupported by the available evidence.
Relevant documentation may be submitted to payment processors and financial institutions when responding to disputes.
Customer Restrictions
Customers who engage in verified fraudulent transactions, knowingly false chargebacks, harassment, threats, or other serious misconduct may be permanently prohibited from making future purchases, to the extent permitted by law.
TheeBellaBrand may maintain appropriate records of restricted customers and associated transaction details for legitimate fraud-prevention purposes, consistent with applicable privacy laws.
Legitimate Payment Disputes
Customers are encouraged to contact TheeBellaBrand regarding order concerns before initiating a payment dispute so that we have an opportunity to investigate.
However, nothing in this policy prevents customers from exercising lawful chargeback rights, reporting concerns to payment providers or regulators, or pursuing other legally available remedies.
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20. INTELLECTUAL PROPERTY & BRAND CONTENT
All original website content, product descriptions, branding, logos, graphics, photographs, videos, designs, and other materials owned by TheeBellaBrand are protected by applicable intellectual property laws.
These materials may not be copied, reproduced, distributed, commercially exploited, or used to misrepresent affiliation with TheeBellaBrand without authorization, except where permitted by law.
Purchasing a product does not grant ownership of TheeBellaBrand’s trademarks, logos, copyrighted promotional materials, or other intellectual property.
TheeBellaBrand reserves the right to pursue available legal remedies for infringement or unauthorized commercial use of its protected materials.
This section does not claim ownership over materials belonging to third-party rights holders.
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21. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, TheeBellaBrand shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the purchase, use, misuse, or inability to use our products or services.
TheeBellaBrand is not responsible for losses resulting from improper product use, unauthorized alterations, failure to follow care instructions, or circumstances outside our reasonable control.
Nothing in these Terms of Service excludes or limits liability for fraud, intentional misconduct, defective or unsafe products, or other matters for which liability cannot legally be excluded.
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22. GOVERNING LAW
These Terms of Service and disputes arising from purchases, transactions, or services involving TheeBellaBrand shall be governed by the laws of the State of New York, without regard to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.
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23. JURISDICTION & VENUE
To the fullest extent permitted by applicable law, any legal action or proceeding arising from these Terms of Service or transactions involving TheeBellaBrand shall be brought before a court of competent jurisdiction located in Nassau County, New York.
Customers agree to this designated jurisdiction and venue when accepting these Terms of Service, subject to any mandatory legal rights that permit proceedings elsewhere.
Nothing in this provision restricts access to courts or legal remedies where such restrictions are prohibited by applicable law.
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24. LEGAL ENFORCEMENT, UNPAID BALANCES & ATTORNEYS’ FEES
Unpaid Balances & Payment Obligations
Customers are responsible for paying all amounts lawfully owed under their accepted purchase agreements.
Failure to pay an outstanding balance, breach of contract, fraudulent payment activity, or other unlawful conduct may result in cancellation, collection efforts, purchasing restrictions, or legal action, where permitted by law.
TheeBellaBrand reserves the right to pursue recovery of unpaid contractual balances, financial losses, damages, and other amounts recoverable under applicable law.
Fraudulent Transactions & Legal Enforcement
TheeBellaBrand reserves the right to pursue appropriate legal remedies involving:
• Fraudulent transactions
• Knowingly false representations
• Unauthorized payment activity
• Breach of contract
• Intellectual property infringement
• Other unlawful conduct causing financial harm to the business
TheeBellaBrand may use relevant transaction records, customer communications, shipping documentation, payment records, and other lawfully obtained evidence to support legal claims.
Attorneys’ Fees — Prevailing Party
In any legal action to enforce these Terms of Service or recover amounts lawfully owed under an applicable purchase agreement, the prevailing party shall be entitled to recover reasonable attorneys’ fees, court costs, and other recoverable litigation expenses from the non-prevailing party, to the fullest extent permitted by applicable law.
Recoverable expenses may include reasonable collection costs, investigation expenses, and expert witness fees where authorized by an enforceable agreement and applicable law.
Recovery may include eligible expenses incurred before litigation, during litigation, on appeal, or in post-judgment enforcement proceedings, to the extent permitted by law.
Any award remains subject to the court’s determination and applicable legal limitations.
Customer Rights
Nothing in this section restricts customers from submitting legitimate complaints, exercising lawful payment-dispute rights, or pursuing legal remedies in good faith.
This provision survives completion, cancellation, or termination of the relevant transaction to the extent permitted by law.
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25. ENTIRE AGREEMENT & WRITTEN EXCEPTIONS
These Terms of Service, together with applicable product descriptions, checkout disclosures, and any separately accepted written agreements, constitute the agreement between the customer and TheeBellaBrand concerning the relevant transaction.
Any special arrangements, modifications, exceptions, or commitments must be approved in writing by an authorized representative of TheeBellaBrand.
Verbal statements or informal communications do not modify these Terms unless expressly confirmed in writing.
Approval of an exception for one transaction does not establish a permanent change in policy or obligate TheeBellaBrand to approve similar exceptions in the future.
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26. SEVERABILITY
If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision shall be limited or severed to the extent necessary.
The remaining provisions shall continue in full force and effect to the extent permitted by law.
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27. POLICY UPDATES & ENFORCEMENT
TheeBellaBrand reserves the right to modify or update these Terms of Service as necessary.
Updated policies will be published on our website and will apply prospectively to transactions governed by the revised terms.
Changes to these Terms of Service will not retroactively impose new fees, remove previously established rights, or alter completed transactions where prohibited by law.
TheeBellaBrand reserves the right to enforce its policies consistently and decline future business relationships for legitimate, lawful reasons.
Failure to enforce a particular provision on one occasion does not constitute a permanent waiver of that provision.
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28. CUSTOMER SERVICE & POLICY REQUESTS
Customers may contact TheeBellaBrand regarding orders, shipping, returns, quality concerns, or requests for a written copy of our policies.
Primary Email: theebellabrand@gmail.com
Secondary Email: theebellabrandhelp@gmail.com
Customer Service Text: 516-820-8040
Website: www.theebellabrand.com
Customers are encouraged to contact our primary email address for general inquiries. Our secondary email address is available as an alternative contact method.
Customers should include their order number when contacting us about an existing purchase to help facilitate assistance.
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29. ACKNOWLEDGMENT & ACCEPTANCE
By completing a purchase and affirmatively accepting these Terms of Service at checkout, customers acknowledge that they have had the opportunity to review and agree to the policies applicable to their order.
These include, where applicable:
• Order processing and production requirements
• Final-sale and cancellation policies
• Deposits and reservation conditions
• Restocking fees and approved return deductions
• Product inspection and quality-claim procedures
• Shipping and delivery responsibilities
• Customer content and promotional-use permissions
• Fraud prevention and payment verification procedures
• Legal enforcement and attorneys’ fees provisions
• Other applicable provisions of these Terms of Service
TheeBellaBrand may maintain electronic records of customer acceptance, including applicable timestamps and versions of the terms presented during checkout.
Acceptance of these Terms does not waive any consumer rights that cannot legally be waived.
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30. FINAL STATEMENT
At TheeBellaBrand, we take pride in providing luxury hair products crafted with care, quality, and attention to detail.
Our Terms of Service are designed to establish clear expectations, protect the integrity of our business, and provide customers with transparent information about our products and purchasing procedures.
We appreciate your support and thank you for choosing TheeBellaBrand.