FAQ
These questions get asked daily.
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Text our customer service cell phone number 516-820-8040, this is the way to get the fastest response.
Payment methods available for use in store are the following:
Cash
Zelle
Apple Pay (Apple Cash)
WE DO NOT ACCEPT CREDIT CARDS IN STORE, ONLY ONLINE. If you are in a rush situation, I suggest selecting overnight shipping to at-least get your hair NEXT DAY.
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As of September 3rd 2024, it is mandatory that you text us prior to coming into the shop to pickup your on hand item. As this season is very busy, we would like to have your order ready and on the shelf for pick up, we have also got complaints about wait times and would like to completely knock that problem out of the way.
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Hi there! Since our hair on hand is first come first served. Unfortunately, we are unable to put items on hold, some items on hand are one of one (meaning there is 1 piece left). If you have not left a DEPOSIT for the unit or PAID IN FULL for it at the time of request, there is a chance that it may not be available at the time of pick up, but you will 100% be able to choose a different item that is similar. Thank you for your understanding.
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Hi there! This is actually correct, our units run big so we sized down in our Frontal Wigs. This is for our 24’ Paradise Collection. So just make sure you order your correct size and we’ll handle the rest
XS Tag = Small Cap
S Tag = Medium Cap
M Tag = Large Cap
L Tag = XL Cap
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Our Pre Order time varies. It is from 5-7 business days.
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Yes! You can select the “Make My Unit” add on into your cart with a set of bundles and lace. So we can ship out your unit within 1-2 days.
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We have 3 shipping options for domestic orders. We ship daily, but for same day shipping you do need to order by 4pm (EST)
Ground Shipping (4 days)
Priority Shipping (2 days)
Overnight Shipping (1 business day)
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We have 2 densities that we currently offer online. We do not go by numbers as that does not make sense to majority of new shoppers.
Natural Density = 150% - 180%
Natural Density uses up to 3 bundles for 32” and below
Full Density = 180% - 200%Full Density use at least 3 or more bundles, usually 4
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Film HD Lace is clear in color, making it universal for any skin tone. It is also the thinnest lace available, therefore it is more fragile. The knots are usually single knotted, for the super SCALP effect and always looks pre plucked. The only CONS are that Film Lace, since it’s so thin and knots are so small, the hair on the frontal is thinner and it balds quicker.
UK HD Lace is has a slight light tan color, making it better for tan/caramel all the way to chocolate complexions. It is thicker in texture to Film lace (while still being thin). The hair on these frontals is also fuller. Since these frontals are double knotted the hair, the frontal is more sturdy and lasts longer. The only CONS for these frontals is that bleaching the knots takes longer and light complexions cannot wear it without getting the orange scalp or dark lace look.
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Due to the rise of fraudulent transactions, when it comes to wigs and hair extensions, We require customers to upload photo ID that matches the NAME and ADDRESS on the order. Secondly we require proof of purchase. This will be a screenshot of the transaction coming out of your bank account.
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Yes, we can cancel your order for an on hand or pre order item, but there is a restocking/cancellation fee that will be incurred. The fee is a FLAT RATE OF $100.
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YES! But you have to make sure you order before 3pm EST as we need time to securely package the items and deliver it to the post office. Overnight shipping is only available Monday through Friday! We use 2 different carriers; USPS and UPS.